Last Updated: August 8, 2017
Information We Collect
A. Information You Provide to Us
Registration Information - When you sign up for a BreakdownMap account, you give us your name, email address, Phone number, Province and Services you provide.
User Profile Information - Profile picture is optional.
Payment Information - To make sure Service Providers get paid, we keep information about Service Providers’ bank routing numbers, tax information, and any other payment information provided by Service Providers.
Communications - If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Clients’ Web Profile - If you are a trucking company and decide to create an account to create online service tickets, you sign up by providing basic information of your company (Company name, email, phone number, address). We share this information with our partners who help us by running background checks (if needed) on Client’s who select Credit Account for payment methods.
B. Information We Collect When You Use the BreakdownMap Platform
Location Information - BreakdownMap is all about connecting Clients and Service Providers. To do this, we need to know the location of Service providers. When you open BreakdownMap on your mobile device, we receive your location. Clients are also able to see your location on the map. We may also collect the precise location of your device when the app is running in the foreground or background.
Your location information is necessary for things like matching the nearby Service providers to the breakdown service tickets.
Device Information - BreakdownMap receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens. We collect mobile sensor data from Service Providers’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.
Usage Information - To help us understand how you use the BreakdownMap Platform and to help us improve it, we automatically receive information about your interactions with the BreakdownMap Platform, like the pages or other content you view, your actions within the BreakdownMap app, and the dates and times of your visits.
Call and Text Information - We work with a third party partner to facilitate phone calls and text messages. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages.
User Feedback - At BreakdownMap, we want to make sure Clients are always getting the best service. Clients may rate Service providers at the end of every Service ticket. We receive information about ratings and reviews and, as we explain below, give Clients information about Service Providers’ ratings and reviews.
Information from Cookies and Similar Technologies - We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the BreakdownMap Platform, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the BreakdownMap Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the BreakdownMap Platform.
C. Information We Collect from Third Parties
Third Party Partners - We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
How We Use the Information We Collect
We use the information we collect from all Users to:
Connect Clients with Service Providers;
Provide, improve, expand, and promote the BreakdownMap Platform;
Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
Personalize the BreakdownMap experience for you and your friends and contacts;
Send you text messages and push notifications;
Facilitate transactions and payments;
Provide you with customer support;
Find and prevent fraud; and
Additionally, we use the information we collect from Service providers to send invoices via emails;
How We Share the Information We Collect
A. Sharing Between Users
Sharing between Clients and Service Providers. Clients and Service Providers that have been matched for a service ticket are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Service Providers see the full details of service ticket entered by Client. Clients see Service provider’s profile information and real-time location as the Service provider approaches the breakdown location.
B. Sharing Between BreakdownMap and Third Parties
API and Integration Partners - We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.
Third Party Services - The BreakdownMap Platform may allow you to connect with other websites, products, or services that we don’t have control over (for example, Apple or Google play stores). If you use these services, we will provide the third party with information about you to allow them to provide the service to you. We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Service Providers - We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the BreakdownMap Platform, including all of the things described in Section 3 above.
Other Sharing - We may share your information with third parties in the following cases:
If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property of the BreakdownMap users, BreakdownMap, or the public;
To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
Email Subscriptions - You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the BreakdownMap Platform.
Push Notifications - You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the BreakdownMap Platform (such as receiving a notification about new service ticket).
Profile Information - You can opt not to use profile picture. You can use any name while registration or update profile to change name that will appear to the Clients.
Location Information - While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Service providers’ location is core to the BreakdownMap Platform and without it we can’t provide our services to you.
Data Security - We are committed to protecting the data of the BreakdownMap community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
- Feel free to contact us at any time with any questions or comments
sharing practices, or your consent choices by emailing us at